Terms of Service

Scope

These Terms of Service (the "Terms") apply to the website pixelskalpell.com. The website is owned by PixelSkalpell.com EOOD and its licensors. By using the website, you agree to these Terms. If you do not agree, do not use this website.

Pixelskalpell.com reserves the right, at its sole discretion, to change, add, or remove portions of these Terms at any time. It is your responsibility to review these Terms regularly for changes. Your continued use of the website after the publication of changes means that you accept the changes.

As long as you comply with these Terms, Pixelskalpell.com grants you a personal, non-exclusive, non-transferable and limited right to access and use the website.

Use of the Website

The content of the pages of this website is for your general information and use only. We reserve the right to make changes.

Neither we nor any third party provide any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that this information and these materials may contain inaccuracies or errors, and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is at your own risk. It is your responsibility to ensure that any products, services or information available on this website meet your specific requirements.

If you request a project on behalf of a company, organisation or other legal entity, you represent that you are authorised to accept these Terms on its behalf.

You are solely responsible for the content you send us in connection with images, graphics, text or other artwork. You agree not to include any text, images, designs, trademarks or copyrighted works of third parties in your files unless you have obtained the appropriate permissions from the rights holders.

Your use of this website and any disputes arising from such use of the website are governed by the laws of the Republic of Bulgaria. Place of jurisdiction is Sofia, Bulgaria, where legally permissible.

Copyright Notice

This website and its contents are protected by copyright. All rights reserved by Pixelskalpell.com. Any redistribution or reproduction of part or all of the contents in any form other than the following is prohibited:

• You may print or download extracts to a local hard drive only for your personal or non-commercial use.
• You may transfer the content to third parties for personal use only if you acknowledge the website as the source of the material.
• You may not distribute or commercially use the content without our express written permission.
• You may not transfer or store it on any other website or in any other form of electronic retrieval system.

Information We Collect

We may collect the following information:

• Personal name, company name and country
• Address and contact information, including email address
• Other information relevant to client surveys and/or quotes

We need this information to understand your needs and provide you with better service, in particular for the following reasons:

• Internal record keeping
• We may contact you regarding your order quote and invoicing.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information.
• We may from time to time use the information to contact you for market research purposes.
• We may use the information to customise the website according to your interests.

Privacy

Pixelskalpell.com's privacy policy applies to the use of this website, and its terms and conditions are incorporated herein by reference. View the Privacy Policy.

By using the website, you also acknowledge that internet transmissions are never completely private or secure. You understand that any messages or information you send to the site may be read or intercepted by others, even if a particular transmission is encrypted.

Accounts, Passwords and Security

Certain features or services offered on or through the website may require opening a file transfer system such as FTP, Dropbox, Transfer etc. for upload and download.

You agree to immediately notify Pixelskalpell.com of any unauthorised use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Pixelskalpell.com or another user or visitor of the website because another user has used your username, password or account.

Free Retouching Trial

Pixelskalpell.com offers a free trial for new clients. Eligibility must be demonstrated by reference to a company website and an email address from an official company domain.

Note that we may decline to process your trial if it requires more than two hours of effort (e.g. logo design, image restoration, complex vector conversion, high-end retouching).

Pixelskalpell.com also reserves the right to refuse trial work if we do not receive sufficient contact information. Personal image editing is not covered by the free trial offer. In this case you can send us a request for quote instead.

Payment Methods

We accept PayPal, MasterCard, Visa, American Express, bank transfer and all major credit cards supported by PayPal.

For clients who have reached an order volume of USD 150 / EUR 150 / CHF 150 / GBP 150, monthly invoicing is available. The invoice is due within 8 days.

Refunds

We only refund orders for projects that have not been delivered. Late orders due to force majeure such as power outages, network failures or other technical problems are not covered.

Quality Guarantee

Pixelskalpell.com strives to deliver services of the highest quality. In the unlikely event that you are not satisfied with the results, we will make reasonable corrections and changes at no additional cost.

Pixelskalpell.com reserves the right not to make changes if the error is due to poor client communication.

File Storage Policy

We retain backup copies of old finished / raw files for two months. After two months, our backup server automatically deletes the old files. If a client needs their image files, they must notify us within these 2 months. Only then can we re-upload these image files.

Use of Your Images

Pixelskalpell.com reserves the right to use free trial images for its own promotional purposes, i.e. publication on the website as a sample, without permission from the owner. You can object to the use of your trial images at any time by sending an email to info@pixelskalpell.com.

We may also ask your permission to use your regular images on our website as a work sample. But it is entirely up to you whether you grant us permission or not.

Cookie Policy

A cookie is a small file that asks for permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website. We use this information only for statistical analysis purposes, and then the data is removed from the system.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can change your browser settings to decline cookies. This may prevent you from taking full advantage of the website.

Disclaimer

The information on this website is for general information only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the website or the information, products, services, or related graphics on the website.

In no event shall we be liable for any loss or damage, including without limitation indirect or consequential loss or damage, arising out of or in connection with the use of this website.

Every effort is made to keep the website running smoothly. However, Pixelskalpell.com takes no responsibility and accepts no liability for the website being temporarily unavailable due to technical problems beyond our control.

Types of Images We Avoid

It is against our company policy to edit nude or pornographic images.